Download Help

Most download problems are solved in under a minute. Work through the steps below — if you're still stuck we'll send your file over manually.

I paid but the download didn't start

• Return to the confirmation page shown right after payment and press ‘Download your PDF’ again.
• Check your browser's Downloads folder — some browsers save the file without opening it.
• Disable any pop-up blocker or download blocker for this site, then retry.

I can't find the confirmation email

• Check your spam, junk, promotions and ‘other’ folders.
• Search your inbox for ‘Entry Study’.
• Confirm you're checking the same email address you entered at checkout.

My link says it has expired

Download links stay valid for 30 days and allow a limited number of downloads. If yours has expired, contact us with the email address you used at checkout and we'll issue a new link.

The PDF won't open

• On mobile, save the file first, then open it from your Files app.
• Use a standard PDF reader such as Adobe Acrobat Reader, Apple Books or Google Drive.
• If the file appears damaged, download it again on a stable connection.

Still stuck?

Email entrystudy@outlook.com with your order reference, or use our contact page, and we'll get your guide to you.