Digital Product Refund Policy

Everything we sell is a digital download delivered immediately after payment. This policy explains where refunds do and do not apply.

Immediate access and your right to cancel

Under the UK Consumer Contracts Regulations you normally have 14 days to cancel an online purchase. That right does not apply to digital content once download has begun with your consent. By completing checkout and accessing your download link, you consent to immediate delivery and acknowledge that you lose the 14-day right to cancel.

When we will refund

• The file is faulty, corrupted, or does not match its description, and we cannot fix it.
• You were charged more than once for the same order.
• You have not accessed the download and request a refund within 14 days of purchase.

When we cannot refund

• You have downloaded or opened the guide and simply changed your mind.
• You did not achieve a particular interview, offer or application outcome.
• You bought the wrong guide but have already downloaded it — contact us and we will try to help.

How to request a refund

Email entrystudy@outlook.com (or use our contact page) within 14 days of purchase, quoting your order reference. We aim to respond within 2 working days, and approved refunds are returned to your original payment method within 5–10 working days.

This policy does not affect your statutory rights.